Success Stories

Success Stories

In ITSS, we’ve helped companies large and small find the right-sized solution for the right cost.

And we know why our clients choose us. When it comes to our competition, we’re more flexible, cost-effective, innovative, and available. Here are some recent solutions that make us really proud.

Gateway Health

When you’re a managed care organization (MCO), you understand better than most that an ounce of prevention is worth a pound of cure. This company, which provided health care access to more than 263,000 members, was located in one of the city’s tallest structures. Although operating in such a consolidated fashion presented efficiencies, it also presented significant business risks.
 
The company knew it needed to establish a recovery data center – one that was easily accessible to its workforce in case of emergencies.
 
They got the healthy dose of help they needed from the Information Technology Systems and Services (ITSS) Division at MSA.
 
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USG

If you’re a wholesale insurance broker, not having excellent IT can be risky business. Today, technology fortifies a company’s position in the insurance industry. Integrated software solutions and the need to work in a virtual environment are keys to success.
 
Since 2001, our client had grown to become a wholesale insurance broker booking over $100 million per year with over 260 brokerage facilities throughout the U.S. They had experienced exponential growth since their start, and their IT system wasn’t keeping up.
 
Efficiency waned. Bottlenecks occurred. It was clear that the company was in dire need of an IT overhaul.
 
Just about the same time, the company was moving offices. A new facility was being constructed and the company faced a major question: Keep their internal IT department or move to outsourcing?
 
They considered the outlay for facilities, equipment, and staff. They thought about the ongoing support costs associated with each -- keeping the hardware current, allowing for hardware attrition, planning for growth, the dependence of a large IT staff, and managing their own network and systems.
 
The choice was obvious. The company was an insurance broker, not a data center. They elected to contract their IT services with MSA and retain a minimal internal IT staff.

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Avere Systems

What does a rapidly growing Pittsburgh-based company that is making headlines with its ground-breaking hybrid cloud storage solutions do when it needs data center space to house its expanding test and development environment?  They choose MSA as their colocation services provider. 
 

Their requirements were straightforward. They required contiguous floor space for multiple racks of equipment, with the ability to re-size hosted space to accommodate future growth.   Adequate and reliable cooling was also a concern, due to the high heat density of Avere’s rack environment.  The availability of remote “Smart Hands” service, specialized UNIX systems administration support services and other add-in services were additional requirements in the selection process.  We had that covered, and more.

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