Solutions

Professional Services

In ITSS, we address the most pressing technology challenges faced by corporations today.

Look to our experts to help you:
  • Maintain round-the-clock enterprise operations amidst increasingly complex system architectures
  • Synchronize, access, and analyze diverse information streams
  • Increase operational efficiency while delivering premium customer service
  • Secure enterprise systems against the ongoing threat of security breaches
  • Respond to increasingly demanding regulatory and shareholder requirements
  • Keep staff expertise and systems current in the face of rapid technology changes.


Consulting

What implications do new technologies have on your organization? How do you make sure your systems are secure, your data protected, and your business runs uninterrupted? What can you do to maximize the value of your IT investments to ensure a more efficient, effective, and scalable infrastructure?

These questions and more are what our consultants live to answer. We offer customized solutions based on concepts that have been tested again and again -- both through our solution centers and real-world experiences working with clients in every major industry.

We work with you to deliver actionable, cost-effective help in three areas:
  • Operational Resilience Solutions for a focused Business Continuity/Disaster Recovery, risk and regulatory compliance strategy
  • Technology Architecture Solutions to optimize enterprise infrastructure, Cloud use, IT security and data center use
  • Operations Improvement Solutions to streamline IT operating models and improve service delivery.

Count on our consultants to help you navigate the many issues that affect your operation’s ability to run effectively. Together, we can shed light on your technology challenges and operational risks, and create a strategy for dealing with everything from growth to disaster recovery.
 

IFS™ Support / Enterprise Resource Planning (ERP)

Is your IFS™ ERP doing all it can for your business?  Are you short on staff to implement, operate and update your system?  Need help with customizing your IFS system? 
 
For over 15 years, we have helped clients implement the IFS application in all areas of planning to meet their business needs.
 
From the IFS application, we provide direction on:
  • Data migration
  • Business process analysis
  • Security analysis
  • Project management
  • Hardware planning
  • Network planning
  • Database planning
 
In order to support clients’ business, we can custom develop any IFS code modifications as well as delivering interfaces and integrating third-party applications. We are able to develop customized reports and analytical solutions, which include both managed report services and Crystal Reports® development.
 
We assist in all aspects of maintaining, supporting and enhancing the IFS system including:
  • Business analysis
  • Post go-live re-engineering of processes
  • Database administration
  • Design and development of custom add-ons/interfaces
 
Our IFS and IT infrastructure support teams provide implementations and operational help, including facilities management, fully managed services, hosting and high-availability solutions with built-in Business Continuity and Disaster Recovery options.
 
Count on our consultants to help you navigate the many issues that affect your operation’s ability to run effectively. Together, we can shed light on your technology challenges and operational risks, and create a strategy for dealing with everything from growth to disaster recovery.

 

Managed Hosting

Imagine never having to sweat over IT problems again. That’s what you get with full, end-to-end IT management. Let our team of experts monitor and manage your environment from our state-of-the-art Network Operations Center in Pittsburgh, PA. We’ll alert you to problems, take corrective action, or simply log what happens throughout your corporate or production infrastructure and server operations. No aspirin necessary.

Our flexible, efficient solutions include:
  • Managed data backup services
  • Data storage, management, and protection
  • Media services  
  • Shared storage platforms, including file sharing, primary storage, replication, and mirroring
  • Complete, round-the-clock operating system management
  • Support for a variety of operating systems
  • Monitoring services -Multiple layers of physical and virtual security
  • Total customer visibility via remote connection

Choose our Managed Hosting Services and let us handle the IT headaches, while you focus on more important matters – like growing your business.


Network

In ITSS, you’ll find network whizzes who can configure, assess, and monitor your systems to make sure they’re running as smoothly and efficiently as possible.

Our network services include:
  • Architecture/design guidance Including the installation and configuration of network devices
  • Network auditing - Recommending best practices for your existing network with follow-up documentation
  • Network documentation - A comprehensive investigation of your network in a written document
  • Network monitoring - Round-the-clock monitoring for any problems in your network with information on specific components that are down


Security

Protecting your systems and data is of the utmost importance. With our expertise, you can add security to your network, and peace of mind for yourself.

Our security services include:
  • Security Design - From architecture/design guidance to the installation of security devices such as firewalls and/or VPN
  • Security Audit - An investigation of the effectiveness of your current security devices, recommendations on improvements, and the subsequent installation of devices
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